Your rights
Notices
How your health information is protected, how we do not discriminate, and how to get free help in your language.
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
The complete written notice is given to every patient at the start of care, and a copy is available on request at no charge. Call (747) 262-3980, or write to us at 14531 Hamlin St. Suite 180, Van Nuys, CA 91411, and we will send you one.
Nondiscrimination
Wholesome Home Health, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex, age, or disability.
Wholesome Home Health provides, free of charge and in a timely manner:
- Reasonable modifications for people with disabilities, and appropriate auxiliary aids and services — including qualified sign language interpreters and written information in other formats — so that people with disabilities can communicate with us effectively.
- Language assistance for people whose primary language is not English, including qualified interpreters and information written in other languages.
To ask for any of these, call (747) 262-3980. There is never a charge, and you are never asked to bring your own interpreter.
Free language assistance
Our staff speaks English, Armenian, Russian, Spanish and Persian. If you need an interpreter for any other language, ask and we will arrange one at no cost to you.
Wholesome Home Health provides language assistance services, and appropriate auxiliary aids and services, free of charge. Call (747) 262-3980 and tell us what you need — an interpreter in your language, a qualified sign language interpreter, or written information in another format. There is never a charge.
How to complain
Both notices above are enforced by the same office, so one complaint route covers privacy and discrimination alike.
You can complain to us directly by calling (747) 262-3980, or by writing to 14531 Hamlin St. Suite 180, Van Nuys, CA 91411.
You can also file with the U.S. Department of Health and Human Services, Office for Civil Rights, whether or not you contact us first:
- Online at ocrportal.hhs.gov
- By phone at 1-800-368-1019, or TDD 1-800-537-7697
- By mail to U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
We will not retaliate against you for filing a complaint.